Success Built on Respect

Diana Rupert Livingston ’71 set forth a vision as general manager of a QVC call center that opened in Port St. Lucie, Fla., in 1999. Co-worker Tom Yurkovich still has those words hanging on his office bulletin board: “Create an environment where people feel valued, want to come to work, and feel time here is well spent.” “It’s how we treat one another,” said Yurkovich, who credits Livingston with fostering an atmosphere of respect and truly caring about the people around her. “She has a sincere interest in understanding people. If you’re going to sit down and have a conversation with Diana, she is going to be interested in what you’re saying.” Livingston worked in two of the three domestic customer contact centers of the multinational home shopping network QVC before opening her own 1,200-employee QVC call center as general manager. A teacher of emotional intelligence and a consummate volunteer recognized with the 2008 Volunteer Service Award from President George W. Bush, … [Read more...]